A salesperson decided not to answer or make any call during CNY break. One day before the long break arrive this salesperson got a phone call from one client ready to spend big money on advertisement…more than 30k. She can’t close the deal before the holiday because the client needs an approval from the big boss, on the way down from hongkong. The client did remind the salesperson to call on her on Thursday..the Chinese New Year day.
She decided not to call the client on the CNY day because she want to enjoy her holiday and don’t want to do any dealing during this holiday period. This client (Chinese gal) doesn’t mind doing business during CNY day. When nobody calls and another alternative came along, this client decided to go for it and close the deal with another person from another company…who don’t have problem working during holidays.
Monday..everybody was very surprise with the lost account. because everything was ready and in order..I already did the artwork for the client, although it was a last minute design but the client seems happy with the design. The other company make more than 40k from this client. Salesperson in charge of this account doesn’t say much because she knew it was her mistake the company lost the deal. Luckily the boss in very good mood and considering her young age and lack of experience so no ‘maki hamun’ for her.
I wonder why she did not make the call during her holiday. The call probably takes about 10 minutes from her 96 hours break. With all the technology..handphone..internet…email..still it takes a person to make something happen.
I’m a bit upset because I did everything I could for her..all the last minute work for nothing but I think she learn a lot from this experience. I always work during holiday because I need to put food on my table everyday.
1 comment:
Ada ke org cam nih...aduii..sakit tu hilang sales besar. Ni kita dlm bilik termenung pun boleh buat call..
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